DOA and Shipping Policy

Attention: Please Read Carefully Before Placing Your Order!

Wow Aquatics LLC is dedicated to offering top-quality livestock to our customers, and we stand behind our products with an arrive alive guarantee. After you place your order, we will review it and prepare the shipment, which may take up to 1-2 business days. You will receive an email confirmation when your order has been shipped.

We only ship on Mondays through Wednesdays using UPS or UPS Overnight, and the shipping cost includes an insulated box and a heat pack if necessary.

If any of the livestock dies due to health or heat pack failure during transit, please take photos or video of the deceased fish in the unopened bag and contact us within two hours of delivery. The guarantee will be void if the fish are already in your tank, and we do not accept returns. Shipping costs are non-refundable, and a 5% restocking fee applies to order cancellations.

There is always a risk when dealing with live animals, and we can only guarantee that they will arrive alive when using airport-to-airport or overnight shipping. We recommend that you inspect your fish upon receiving them and quarantine them to ensure the health and safety of all stock, old and new.

If we do not receive photographic or video evidence of the deceased fish within the specified time frame, the live arrival guarantee will be void, and we will not issue replacements or credit.

Please note that we do not ship fish that are prohibited by state regulations. Please verify this before placing your order.

Thank you for selecting Wow Aquatics LLC as your source for high-quality livestock. If you have any questions or concerns, please do not hesitate to contact us.

Best regards,

Ben Mai